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Riviera Maya
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The Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

What's included

Destination
Riviera Maya Discover Riviera Maya
BlueBay Grand Esmeralda
All Inclusive

Rancho El Porvenir, Fraccion 1 Y 2, Carretera Federal Chetumal Puerto Juarez KM 300
Playa del Carmen, QR 77710 MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
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  • BOOK NOW
  • The Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • Mexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy – Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy – Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy – This hotel cannot guarantee a spring-break-free environment.

Transfer Policy – A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information – Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy
  • Pets Not Allowed
Transportation
  • Cancun, Mexico (CUN): 30 miles
  • Cozumel, Quintana Roo, Mexico – Aeropuerto Intl De: 30 miles
Property Information
  • Year Built: 2006
Hotel Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Airport shuttle service
  • Babysitting
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children’s play area
  • Concierge desk
  • Currency exchange
  • Dry cleaning
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand
  • Housekeeping – daily
  • Laundry/Valet service
  • Meal Plan Type: All Inclusive
  • Multilingual staff
  • Pool
  • Safe deposit box
  • Shopping mall
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports
Wedding Services

Please contact us for Wedding Information…

Business Services
  • Business Services
Garden View

Bedding– 2 double beds

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Color television
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • Video on demand
Oceanview

Bedding – 1 king or 2 double beds

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Emerald Jacuzzi Suite

Bedding– 1 king bed plus sleeper sofa

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • Video on demand
Emerald Swim Up Suite

Bedding– 1 king bed plus sleeper sofa

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • Video on demand
Onsite Dining

Cuore di Rossi

Features A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.

Don Isi

Traditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.

Jaal-Ha

Restaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.

L´Atelier

A haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.

Restaurante Grand Festival Buffet

Exclusive buffet featuring fine international cuisine offering nightly themed dinners.

Various Lounges/Bars

– Main Beach Bar
– Theater Bar
– The Lounge

Onsite Recreation
  • Children’s pool
    There is 1 children’s pool on-site.
  • Children’s program, onsite
    Supervised activities for children through the age of 12. Open daily and includes:Nursery
    Mini-cafeteria
    Children’s pool with water slide
    Play ground area
    Play Station 2
    T.V.
    Sport activities
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports
    Parasailing
    Scuba diving
    Jet skis
  • Non-Motorized Water Sports
    Kayaks
    Windsurfing
    Paddle boats
  • Pool
    There are 3 pools on-site.
  • Spa
  • Tennis court
    There are 2 tennis courts on-site.

    • Available equipment
Onsite Attraction
  • On-site Entertainment
    Shows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
Offsite Attraction
  • Cozumel Ferry: 15 miles
  • Playa del Carmen: 15 miles
  • Other Local Attractions
    •Tulum, Mayan archeological site is located 37 miles south of the resort
    •Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
    •Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
    •Delphinus, swimming with dolphins. Distance from resort: 12 miles South
    •Xel-Ha, water and nature park. Distance from resort: 25 miles South
    •Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
    •Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
    •Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
Honeymoon & Anniversary Gift(Travel Dates: 12/24/2023 – 12/23/2025)

Honeymoon & Anniversary Gift

Guests celebrating their honeymoon or anniversary with us will receive:
* Sparkling wine
* Surprise amenity and welcome sign upon arrival.
To receive this offer, just enter “HYM” or “WEDAN” in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information:  Proof of marriage must be provided at check-in.  Inclusions subject to change based on availability.

Valid Booking Dates:Now – 12/23/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

All Inclusive Amenities(Travel Dates: Now – 12/23/2025)

All Inclusive Amenities

All Inclusive Inclusions include:
* Meals and beverages ( local drinks)
* WiFi
* Daily restocked mini bar
* Concierge service
* 24 hour room service (subject to extra service charge)
* Entertainment
* 24 hour Black and White Bar
* Mini club
* Sports
* Activities, and non motorized sports.
* Taxes and tips
Important Information: Inclusions are subject to change without prior notice.  Additional information can be requested at check-in.
Activities are subject to availability and restrictions may apply.  Some products or services could apply additional charges.
Restrictions may apply

Valid Booking Dates:Now – 12/23/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Emerald Inclusions(Travel Dates: 12/24/2023 – 12/23/2025)

Emerald Inclusions

Emerald Inclusions include:
* Private and personalized concierge check-in
* Personalized welcome letter from the General Manager
* VIP treatment during entire stay
* 1 lobster dinner per stay (previous reservation required, subject to availability)
* 1 complimentary access to the water circuit of the SPA ( per person, per stay, not combinable)
* 1 plate of fruit at arrival
* 25% discount on all SPA treatments only (no products and not combinable)
* Private Bar including 1 Bottle Brandy, 1 Bottle Tequila Reposado, 1 bottle of Ginger, 2 bottles of Rum, 1 bottle of Whisky
* Unlimited access to the a la carte restaurants, upon availability
* Unlimited access to the Privilege Beach area ( VIP area at the beach)
Important Information: Inclusions are subject to change without prior notice.  Additional information can be requested at check-in.  Some products or services could apply additional charges.  Restrictions may apply.

Valid Booking Dates:Now – 12/23/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Emerald Inclusions!(Travel Dates: Now – 12/23/2023)

Emerald Inclusions!

Emerald Inclusions include:
* Meals & beverages (local drinks)
* Entertainment
* 24 hour Black & White Bar
* Mini Club
* Sports
* Activities and non motorized water sports
* Private and personalized concierge check-in
* Free WiFi
* Personalized welcome letter from the General Manager
* VIP treatment during entire stay
* Daily stocked mini bar
* 24hrs complimentary room service.
* 1 lobster dinner per stay (previous reservation required, subject to availability)
* 1 complimentary access to the water circuit of the SPA ( per person, per stay, not combinable)
* 1 plate of fruit at arrival
* 25% discount on all SPA treatments only (no products and not combinable)
* Private Bar including 1 Bottle Brandy, 1 Bottle Tequila Reposado, 1 bottle of Ginger, 2 bottles of Rum, 1 bottle of Whisky
* Unlimited access to the a la carte restaurants, upon availability
* Unlimited access to the Privilege Beach area ( VIP area at the beach)
Important Information: Inclusions are subject to change without prior notice.  Additional information can be requested at check-in.
Activities are subject to availability and restrictions may apply.  Some products or services could apply additional charges.
Restrictions may apply

Valid Booking Dates:Now – 12/23/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Riviera Maya

The Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

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