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Cancun
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To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

What's included

Destination

Hard Rock Hotel Cancun
All Inclusive

Blvd. Kukulcan Km 14.5, Zona Hotelera Cancun, QR 77500
MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
  • PROMOTIONS
  • BOOK NOW

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun’s Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock’s signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun’s renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, kid’s club,andconvention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun’s main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It’s almost time to see the show in Cancun.

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 136 Deluxe Gold (4 Accessible rooms), 237 Deluxe Platinum, 30 Deluxe Family (2 Bedrooms), 52 Deluxe Diamond, 22 Rock Suite Platinum (1 Br or 2 Br available), 30 Rock Royalty Level rooms and 1 Rock Star Suite (adjoining room included). Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

Location: Cancun – Beach

Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy – Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy – Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy – This hotel cannot guarantee a spring-break-free environment.

Transfer Policy – A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information – Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy
  • Pets Allowed: The program is only applicable to dogs and cats, maximum two (2) pets per room ($ 150 USD* per pet per stay).Stays of more than 7 nights, 150 USD will be charged for each week, per pet.The weight limit per pet is 22.5 kilos / 50 pounds.
    Guests staying with a pet are required to sign a pet agreement at check-in. Applies only to the following room categories: Deluxe Room King (1), Deluxe Ocean view king (6), Deluxe Ocean View Platinum double, Deluxe Lagoon view king, Deluxe Lagoon View double, Rock Suite One Bedroom.
Transportation
  • Cancun International: 11 miles
Property Information
  • Last Renovation: 2012
  • Floors: 12
  • Total rooms: 601
Hotel Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • Concierge desk
  • COVID test onsite
  • Exercise gym†
  • Housekeeping – daily
  • Internet services
  • Jacuzzi
  • Meeting rooms†
  • Nightclub†
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service
Deluxe View
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 1 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe Lagoon view King
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 1 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe Lagoon view Double
Bedding : Double Beds.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 4 Adults, 1 Child, 4 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe Ocean view King
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 1 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe Ocean view Double
Bedding : Double Beds.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 4 Adults, 1 Child, 4 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Diamond Ocean View King
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 1 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe Family Lagoon View Two bedroom
Bedding : 1 king bed and 2 double beds.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 6 Adults, 2 Child, 6 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Rock Royalty Ocean view King with PA
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 1 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Rock Star Suite Ocean Front Two Bedroom with PA
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 4 Adults, 4 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe PURE WELLNESS King
Bedding : 1 King Bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 1 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Deluxe PURE WELLNESS Double
Bedding : Double Beds.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 4 Adults, 1 Child, 4 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Run of House
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Rock Suite Ocean View (One Bedroom) with PA
Bedding : 1 King Bed and double sized sofa bed.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 2 Adults, 2 Child, 2 Total.
Room Amenities
  • Air conditioning
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Rock Suite Ocean View (Two Bedroom) with PA
Bedding : 1 King Bed and 2 Double Beds.
Category Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits : 6 Adults, 1 Child, 6 Total.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Widescreen TV
  • Wireless internet connection
Onsite Dining

Ciao

International/ Italian A la carte service.

International breakfast, Italian A la carte dinner.

Reservations recommended.

  • Attire: Casual Elegance.

Frida

Mexican A la carte specialties.

Reservations recommended.

  • Attire: Casual

Ipanema

Brazilian grill serving A la carte dishes.

Pizzeto

Dig into brick-oven style pizza that’s piping hot and crispy at Pizzeto.

The Market

International Buffet

  • Attire: Casual

Varioius Bars and Lounges

• Smash Bar – lobby bar

• Dive – swim-up bar

• Float – swim-up bar

• Splash – pool bar

• Beach Bar

• Diego Bar – poolside bar

• Uncorked – Wine Bar $

Zen

Asian a la carte Izakaya, teppanyaki & sushi.

Reservations recommended.

  • Attire: Wet or uncovered swimwear not allowed.
Onsite Recreation
  • Basketball court†
  • Billiards†
  • Children’s program†The Kid’s Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.Hard rock roxity kids club™
  • Fitness center on-site†
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General†- Memorabilia, featuring a selection of priceless music memorabilia.
    – Amphitheater, hosting live music and shows
    – An expansive poolscape
  • Nightclubs†
  • Pool†
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa†
    Rock Spa ($)
  • Tennis court†
    There are two lit tennis courts.
Offsite Recreation
  • Golf†
    – Riviera Cancun Golf Club designed by Jack Nicklaus – 20%service fee applies.
    – Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge – 20% service fee applies.
  • Water activities†- Chichen Itza
    – Tulum Express
    – Boogie Surf Dolphin Ride
    – Paradise Adventure, Subsee & Snorkel
    – Zip Line
Onsite Attraction
  • Tumbler Store
  • cancun market

    Cancún’s Bazaar,

    Cancun Shades,
    Monogram,
    and Rock Shop®
Complimentary on site COVID testing available (Travel Dates: Now – 12/31/2022)

Complimentary on site COVID testing available

Please refer to https://www.algvacations.com/cdcguidelines for more specific information regarding the testing process for your hotel.

Valid Booking Dates:Now – 6/30/2022

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed! (Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed!

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed. (Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed. (Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 50%! (Travel Dates: Now – 12/18/2022)

Save up to 50%!

The discount is already reflected in the vacation price.

Valid Booking Dates:Now – 5/31/2022

Applicable promotions will display with your room selection. Some restrictions may apply.

Exclusive Perks! (Travel Dates: Now – 12/15/2023)

Exclusive Perks!

A $100 credit only applicable for golf or spa will be provided to the guests when staying a minimum of 4 nights.

Valid Booking Dates:Now – 5/31/2022

Applicable promotions will display with your room selection. Some restrictions may apply.

Reduced Kids Rates! (Travel Dates: 8/19/2023 – 10/30/2023)

Reduced Kids Rates!

Kids ages 4 -12 stay when sharing a room with one (1) full paying adult.

Discount is already reflected with the vacation price.

Valid Booking Dates:Now – 4/30/2022

Applicable promotions will display with your room selection. Some restrictions may apply.

Reduced Kids Rates! (Travel Dates: 8/21/2022 – 10/31/2022)

Reduced Kids Rates!

Kids ages 4 -12 stay when sharing a room with one (1) full paying adult.

Discount is already reflected with the vacation price.

Valid Booking Dates:Now – 4/30/2022

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Cancun

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.

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Hard Rock Hotel Cancun

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Cancun

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