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Riviera Maya
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A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

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Destination
Riviera Maya Discover Riviera Maya
Hard Rock Hotel Riviera Maya Heaven Section
All Inclusive

KM 72 Carretera Cancun-Tulum  Riviera Maya, QR 77710 MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
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A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location: Riviera Maya – Beach
Hotel Advisories
  • Important Information For Our Guests – Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • the hotel has an Adults Only Concept. The hotel will not allow any children under 18. – The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. – Spa treatments are not included in the vacation price. Fees apply.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • During this time the Hotel will be managed as a family Hotel. Children are welcome at all restaurants and areas in both sections: Hacienda & Heaven.
  • The Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy
  • Pets Allowed:A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet’s particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
Transportation
  • Cancun, Mexico (CUN): 60 miles
Property Information
  • Year Built: 1999
  • Last Renovation: 2005
  • Floors: 3
  • Total rooms and suites: 777
Hotel Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine
  • Baggage hold
  • Bicycle rentals
  • Children not allowed
  • Concierge desk
  • Elevators
  • Exercise gym
  • Golf, Offsite
  • Housekeeping – daily
  • Internet services
  • Laundry/Valet service
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Safe deposit box
  • Shopping mall
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports
Wedding Services

Please contact us for Wedding Information…

Business Services
  • Business Services
  • Internet Access
Deluxe Gold – King Bed

View: Garden

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Room size: 482 sq. ft.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one King bed.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Deluxe Gold – Double Beds

View: Garden

Bedding: 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 4 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with or two double beds.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Deluxe platinum sky terrace King heaven
View: Partial Ocean view
Bedding: 1 king bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 2 total.
Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Diamond King

View: Best view available

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we’ve packed these legendary digs with non-stop extras and no-limit luxury.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Rock Suite Ocean Front 2 Bdrm with Personal Assis

Rock Suite Ocean Front Two Bedrooms with Personal Assistant

View: Ocean front

Bedding: One room with a king bed, and a second room with one king bed or two double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 6 total.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Rock Royalty Partial Ocean View with PA

Rock Royalty Partial Ocean View with Personal Assistant

View: Partial Ocean

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Rck St OcFrnt Rftp Lung 2 Bdrm with Personal Assis

Rock Suite Oceanfront Rooftop Lounge 2 Bedrooms with Personal Assistant

View: Ocean view.

Bedding: One room with 1 king bed and second room with 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 6 total.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Rock Star Suite Ocn Frnt Two Bdrm W Prsnl Assis

Rock Star Suite Ocean Front Two Bedrooms with Personal Assistant

View: Ocean front view

Bedding: 2 Bedrooms – Master Bedroom has 1 king bed, second room also has 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 adults, 4 total.

2 King bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Deluxe Pure Wellness King

View: Garden view

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

All the regular Deluxe Gold awesomeness with the addition of the PURE WELLNESS® standard. PURE WELLNESS are designed to provide a better night’s sleep for all guests. In addition to the Hard Rock SAFE + SOUND cleaning protocols, our PURE rooms undergo an additional seven-step process intended to trap and eliminate virus, bacteria, and airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Wellness.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Deluxe Sky Terrace One Bedroom

Bedding: 1 King bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults
One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.
Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Run Of House
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: total 4 adults, min 1 adult, max 4 adults.
Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Rock Suite Ocean Front Rooftop Lounge (2 Bedroom)

View: Ocean front view

Bedding: One room with a king bed, and a second room with one king bed or two double beds
Occupancy limits: 6 total
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.
Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Heaven – Deluxe Swim Up King
Bedding : 1 King Bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
 
Occupancy limits: 2 total.
Room Amenities
  • Air conditioning
  • Balcony/Lanai/Terrace
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Slippers
  • Telephone
  • Widescreen TV
  • Wireless internet connection
Rock Royalty Partial Ocean View King

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 2 total.

Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Deluxe Swim Up King
Bedding : 1 King Bed.
Room Requests are not guaranteed. They are based on availability upon check-in.
 
Occupancy limits: 2 total.
Room Amenities
  • Air conditioning
  • Hairdryer
  • Widescreen TV
  • Wireless internet connection
Onsite Dining

Ciao

Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We’ve got your favorite table ready and waiting.

Frida

Discover the fiery flavors and festive atmosphere at this unique resort culinary destination.

Le Petit Couchon

Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

Pizzeto

Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.

Toro

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.

Various Lounges/Bars

With 9 legendary bars, you’re never far from a refill. That’s what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.

– Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.

– Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.

– Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.

– Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.

– Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.

– Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.

– Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.

– Float Bar, a pool side bar.

– Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.

Onsite Recreation
  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
  • Non-Motorized Water Sports
    – Kayaks

    – Paddleboats

    Additional activities in the Fitness Center:

    – Obstacle course
    – Yoga Hut
    – Aerobics room
    – Spinning room

  • PoolCentral PoolExclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.Semi-Olympic PoolAvailable at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.

    Cross Current Rhythm Pool

    Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.

    Heaven Indoor Pool

    Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence.

  • Spa
    Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
  • Tennis court
    There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.

    • Available equipment
    • Rental information
  • Water activitiesRockaway Bay Water Park at Hard Rock Hotel Riviera Maya
    Hours of Operation*:
    -10:00am to 6:00pm
    -Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancyAttractions:
    • Attraction 1: 9 slides of different sizes for children and teenagers
    • Attraction 2: 8 slides of different sizes for children
    • Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
    • Minimum height for slides is 3 feet 5 inches
    • All children under the age of 8 must be supervised by an adult
    • Poolside snack bar available
Offsite Recreation

Golf
Golf course located within 10 miles of the property.

  • Shuttle Available
Onsite Attraction

On-site Entertainment

There are schedule theme parties throughout the week.
Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price. Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/9999)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/9999

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Non-refundable Rate – No cancellations or changes allowed.(Travel Dates: Now – 12/31/2050)

Non-refundable Rate – No cancellations or changes allowed.

The discount is already reflected in the vacation price.  Non-refundable Rate – No cancellations or changes allowed.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 47%.(Travel Dates: Now – 12/31/2025)

Save up to 47%.

The discount is already reflected in the vacation price.

Valid Booking Dates:Now – 12/31/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 50%.(Travel Dates: Now – 12/14/2023)

Save up to 50%.

The discount is already reflected in the vacation price.

Valid Booking Dates:Now – 12/14/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 50%.(Travel Dates: Now – 12/31/2025)

Save up to 50%.

The discount is already reflected in the vacation price.

Valid Booking Dates:Now – 12/31/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 50%.(Travel Dates: Now – 12/22/2024)

Save up to 50%.

The discount is already reflected in the vacation price.

Blackout Dates: Dec 24 – 31, 2023 and March 24-30 2024

Valid Booking Dates:Now – 10/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 50%.(Travel Dates: Now – 12/31/2025)

Save up to 50%.

The discount is already reflected in the vacation price.

Valid Booking Dates:Now – 12/31/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Exclusive Perks.(Travel Dates: Now – 12/15/2025)

Exclusive Perks.

A $100 credit only applicable for golf or spa will be provided per room when staying a minimum of 3 nights when booked more than 6 months prior to travel.

Valid Booking Dates:Now – 1/4/2024

Applicable promotions will display with your room selection. Some restrictions may apply.

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Valid Booking Dates:Now – 12/31/9999

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Riviera Maya

A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

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Hard Rock Hotel Riviera Maya Heaven Section

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Riviera Maya

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