Destination
Riviera Maya
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Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

What's included

Destination
Riviera Maya Discover Riviera Maya
Grand Palladium White Sand Resort & Spa
All Inclusive

Carretera Chetumal-Puerto Juarez KM 256-100  Riviera Maya, QR 77710 MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
  • PROMOTIONS
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Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down. 
Location: Riviera Maya – Beach
Hotel Advisories
  • The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
  • Room service: From January 1, 2022 the charge will be USD 15 per room and service.
  • Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy
  • Pets Not Allowed
Transportation
  • Cancun International Airport (CUN): 53 miles
Property Information
  • Year Built: 2005
  • Floors: 3
  • Total rooms and suites: 264
Hotel Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine
  • Babysitting
  • Business services
  • Children programs
  • Children welcome
  • Children’s play area
  • Concierge desk
  • Currency exchange
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Game room
  • Golf, Offsite
  • Housekeeping – daily
  • Laundry/Valet service
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Shopping mall
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports
  • Wireless internet connection in public areas
Wedding Services

Please contact us for Wedding Information…

Business Services
  • Business Services
  • Internet Access
Junior Suite Garden View

Bedding– 2 double beds or 1 king bed and 1 sofa bed

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Romance Bungalow by the Lake

Bedding– 1 King bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits– 2 adults, 0 children, 2 total

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
One Bedroom Suite

Bedding– 1 king bed and 1 sofa bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Additional Amenities– *Living room with sofa sleeper

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Connecting Suite

Bedding: King bed or double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits– 6 adults, 5 children, 8 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Junior Suite Beachside

Bedding: 1 King bed or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits– 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 1 adult.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Suite Garden View

Bedding: 1 King bed & a sofa bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

 

Occupancy limits: 3 adults, 2 children, 4 total
Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Junior Suite Junior Suite Garden View Single

Bedding: 1 King bed or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits– 3 adults, 2 children, 4 total

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Suite Beachside

Suite Beachside

The perfect beachfront room at Grand Palladium White Sand Resort & Spa.

Have an unforgettable stay in the Riviera Maya in this exceptional accommodation next to the beach. Enjoy this 67 m2 suite with a king-size bed, separate living room with a double sofa-bed, a flat-screen TV and a furnished balcony with views of the mangrove forest to relax in after a full day of amazing experiences.

Bedding: 1 King bed & a sofa bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 children, 4 total
Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
Onsite Dining

Chic Caberet

This venue requires a reservation and an additional fee payable directly to the hotel

A delicious show. A spectacular dinner.

Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!

  • Meals: Dinner

La Laguna Restaurant

Italian corner and Show Cooking. Breakfast, lunch and drink service

Opavao Restaurant

Located in the Grand Palladium White Sand, Brazilian cuisine

Portofino Restaurant

Located in the Grand Palladium White Sand, Italian style cuisine

Punta Emilia

Located at the Palladium White Sand, “Rice & Fish” “a la carte”

Ribs & More Restaurant

Located in the Grand Palladium White Sand, Grill and barbecue style dinner

Various Lounges/Bars

-Riviera Lobby Bar

-White Sand Lobby Bar

-Kantenah Lobby Bar

-Colonial Lobby Bar

-Churchill Bar

-Hemingway Bar

-La Plaza Bar

-Sport Bar

-Sunset Boulevard

-El Teatro Bar

Offsite Dining

Chang Thai

Located in the Grand Palladium Kantenah, Thai cuisine

El Dorado Restaurant

Located in the Grand Palladium Colonial, Barbecue style cuisine

Gran Azul Restaurant

Located at the main pool of the Grand Palladium Colonial – serving breakfast and lunch

Kabah Restaurant

Located in the Grand Palladium Riviera – serving breakfast, lunch and dinner

La Adelita Restaurant

Located in the Grand Palladium Colonial, Mexican cuisine

La Hacienda Restaurant

Located in the Grand Palladium Colonial – serving breakfast, lunch and dinner

La Lola

Located in the Grand Palladium Kantenah, Spanish cuisine

Sumptuori Restaurant

Located in the Grand Palladium Kantenah, Japanese style cuisine

Tikal Restaurant

Located in Grand Palladium Kantenah – serving breakfast and dinner

Onsite Recreation
  • Children’s pool
    There is 1 children’s pool onsite.
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports
  • Non-Motorized Water Sports

    Includes stand-up paddleboard

  • PoolThere are 7 pools onsite.
    • Large lake style pool – located at the Grand Palladium Colonial side
    • Adult only pool – located at the Grand Palladium Colonial side
    • El Rinconcito Pool – located in the Grand Palladium Kantenah
    • Large Lake-Style Pool – located at The Grand Palladium Riviera
    • The Island Pool – located in the Grand Palladium Kantenah (adults only)
    • Las Rocas Pool – Salt Water pool – located in the Grand Palladium Kantenah

    This property has swim-up bars.

  • Spa
    Zentropia Spa. Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Tennis court6 tennis courts onsite
    • Available equipment
    • Rental information
Offsite Recreation
  • Children’s program, onsiteBaby Club for infants 1-3 years
    Mini-club for children 4-12 years
    Teens Club for children 13-17 yearsLocated at the Grand Palladium Colonial or the Grand Palladium Kantenah
  • Golf
    Golf course located within a mile of the property.
Enjoy special limited time offer.(Travel Dates: Now – 12/31/9999)

Enjoy special limited time offer.

The discount is already reflected in the vacation Price.

Valid Booking Dates:Now – 12/31/9999

Applicable promotions will display with your room selection. Some restrictions may apply.

Free Perks – Shared roundtrip transfers included when booking Suite Beachside, save $64 per person.(Travel Dates: Now – 6/30/2024)

Free Perks – Shared roundtrip transfers included when booking Suite Beachside, save $64 per person.

Complimentary Shared roundtrip transfers included when booking Suite Beachside

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

September sale save up to 55%.(Travel Dates: 1/2/2024 – 1/1/2025)

September sale save up to 55%.

The discount is already reflected in the price. Blackout dates may apply.

Valid Booking Dates:Now – 10/5/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Honeymoon welcome gift to enhance your stay.(Travel Dates: Now – 12/31/2050)

Honeymoon welcome gift to enhance your stay.

Guests celebrating their honeymoon with us will receive:
• Free room upgrade (subject to availability)
• Fruit basket with bottle of champagne
• 15% discount on massages
• One $1500 Resort Credit coupon per room
To receive this offer, just enter “Honeymooners” in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Receive $1500 resort credit.(Travel Dates: Now – 12/31/2025)

Receive $1500 resort credit.

This promotion includes a broad range of options and coupons may go toward such things as specialty items, a romantic dinner or luxurious Zentropia Palladium
Spa & Wellness treatments. Resort credit cannot be redeemed for cash, products or merchandise. No cash reimbursement for unused credits. 4 night minimum length of stay is required for $1,500 resort credit to apply.

Valid Booking Dates:Now – 12/31/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Enjoy exchange privileges.(Travel Dates: Now – 12/31/2050)

Enjoy exchange privileges.

Guests staying at Grand Palladium White Sands Resort and Spa have full access to the neighboring Palladium resort facilities:
*Grand Palladium Colonial Resort & Spa
*Grand Palladium Kantenah Resort & Spa

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Enjoy all inclusive amenities.(Travel Dates: Now – 12/31/2050)

Enjoy all inclusive amenities.

The all-inclusive program includes the following amenities:
• All meals
• Domestic drinks
• Non-motorized water sports
• Entertainment
• Taxes and Gratuities
Important Information:  Redemption information will be provided by the hotel at check-in.

Valid Booking Dates:Now – 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Riviera Maya

Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.

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Grand Palladium White Sand Resort & Spa

Destination
Riviera Maya

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