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Riviera Maya
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Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

What's included

Destination
Riviera Maya Discover Riviera Maya
Iberostar Quetzal
All Inclusive

Av. Xaman-Ha, Lote Hoteler 2. Playacar Playa del Carmen, QR 77710 MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
  • PROMOTIONS
  • BOOK NOW

Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It’s all here, in a setting that lets total relaxation come naturally.

Location: Playa del Carmen – On Beach

Hotel Advisories
  • SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
  • SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
  • The state of Quintana Roo will be charging a sanitation tax of $1.64 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy – Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy – Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy – IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Transfer Policy – A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information – Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy
  • Pets Not Allowed
Transportation
  • Cancun International Airport (CUN): 37 miles
Property Infotmation
  • Year Built: 1997
  • Accessible rooms: 2
  • Floors: 3
  • Total rooms: 350
Hotel Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children’s play area
  • Complimentary wireless internet
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Golf, Offsite
  • Housekeeping – daily
  • Ironing Amenities (On Request)
  • Laundry/Valet service
  • Liquor store
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Shopping mall
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports
  • Wireless internet connection in public areas
Wedding Services

Please contact us for Wedding Information…

Premium Room

Formerly: Double eff: 6/2/2023

Bedding – 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits – 3 adults, 2 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Additional Amenities:  Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

– Iron and ironing board (on request)

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
Superior

Bedding – 1 King or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits – 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-16 are surcharged.

Additional Amenities:  Private balcony with garden or jungle view, priority location convenient to beach and pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

– Iron and ironing board (on request)

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
Premium Near Pool

Formerly Double Near Pool eff: 6/2/2023

Bedding:  King size bed or two double beds

Occupancy limits – 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

– Iron and ironing board (on request)

Room Amenities
  • Air conditioning
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Wireless internet connection
TWO BEDROOM FAMILY

Bedding: 1 king or 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 4 children, 6 total

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
JUNIOR SUITE

Bedding: 1 king bed.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 2 child, 4 total combined.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
Two-Bedroom Penthouse Suite Ocean Front

Formerly Suite Presidential eff: 6/2/2023

Bedding – 1 king bed and second room with 2 double beds.

Occupancy limits – 4 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Additional Amenities:  Private balcony with oceanfront view, convenient location on first floor near pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

– Iron and ironing board (on request)

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • CD player
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Microwave
  • Minibar
  • Safe
  • Separate tub and shower
  • Slippers
  • Widescreen TV
  • Wireless internet connection
Star Prestige Superior Room

View:  Tropical/Jungle View

Bedding: 1 King Bed or 2 Double Beds

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

– Iron and ironing board (on request)

Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Cable television
  • CD player
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Microwave
  • Minibar
  • Safe
  • Separate tub and shower
  • Slippers
  • Widescreen TV
  • Wireless internet connection
Standard

Bedding: 1 King Bed or 2 Double Beds.

Bedding is based on availability, requests are not guaranteed.

Occupancy limit: 4 Adults, 2 children, 4 total.

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

– Iron and ironing board (on request)

Room Amenities
  • Air conditioning
  • Alarm clock
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • TV
Premium Near Beach
Formerly Double Near Pool Superior eff: 6/2/2023
Bedding: 1 King Bed or 2 Double Beds
Bedding is based on availability, requests are not guaranteed.

Occupancy limits – 3 adults, 2 child, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • TV
PROMO ROOM – DOUBLE

Bedding – 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits – 4 adults, 2 children, 4 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • TV
Last room available

Bedding – 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits – 4 adults, 3 children, 4 total

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Safe
  • Shower only
  • Telephone
  • TV
PREMIUM ROOM
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
PREMIUM ACCESSIBLE ROOM
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 1 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
PREMIUM PROMO ROOM
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 1 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
PREMIUM TROPICAL VIEW
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
PREMIUM NEAR POOL
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • TV
PREMIUM NEAR BEACH
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults, 2 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
JUNIOR SUITE OCEAN FRONT
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 child, 4 total
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
JUNIOR SUITE OCEAN FRONT BEACH ACCESS
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
TWO-BEDROOM PENTHOUSE SUITE OCEAN FRONT
Bedding: 1 king or 2 double beds.
Room Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 child, 4 total combined.
Room Amenities
  • Air conditioning
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron and Ironing board
  • Safe
  • Slippers
  • Telephone
  • TV
Onsite Dining

Bonsai

Japanese a la carte restaurant. Teppanyaki show cooking.

Cozumel

International buffet offering breakfast, lunch and dinner with dazzling ‘show cooking’.

La Gondola Restaurant

Italian specialty restaurant featuring a la carte dining.

La Hacienda

Mexican specialty restaurant featuring a la carte dining.

Mare Nostrum

Mediterranean specialty restaurant featuring a la carte dining.

Uxmal

Beach restaurant offering grilled foods and snacks for lunch.

Various Lounges/Bars

– Uxmal beach bar
– La Mascara disco bar
– La Plaza theater bar
– El Paso lobby bar
– La Marimba restaurant bar
– Kiosko beach bar
– Tikal lobby bar

Onsite Recreation
  • Children’s program, onsiteSTAR CAMP:Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the  approach and theory of multiple intelligences, which advocates personal growth through cooperation.· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.· Record short films, become a journalist, publicist or the stars of an improvised video.

    · Discover the inner artist by working with clay.

    · Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.

    · Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.

    · Learn how to get a hard-boiled egg into a bottle or experiment with colors.

    · Summer classics like darts, capture the flag or Olympic-style events.

    Monkey Star camp – 4-7 years old, Dolphin Star camp – 8-12 years old, Eagle Star camp – 13-17 years old

    STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles

    Star Camp Shows:

    On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights

    What’s New!

    Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show

  • Direct access to a beach
  • Fitness center on-siteFit & Fun fitness program.
  • General
    Other activities include:  aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
  • Hot tub
    1 outdoor hot tub.
  • Motorized Water Sports
    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water SportsKayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling
  • Pool
    4 outdoor pools.
    1 Swim-Up pool bar.
  • Sailing
  • Spa
  • Steam bath
  • Teen programs- Teens disco- Eagle Star camp – 13-17 years old
  • Tennis court
    • Available equipment
Offsite Recreation
  • Golf
    A golf course is located within 5 miles of the property.
Onsite Attraction

On-site Entertainment

Live nightly shows in theater

Receive up to $500 in resort coupons to enhance your stay.(Travel Dates: Now – 12/31/9999)

Receive up to $500 in resort coupons to enhance your stay.

Guests will receive up to $500 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Important information:  Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service.  Services and amenities are subject to availability and must be booked/requested upon arrival.   All services and amenities purchased with resort credits must be purchased at full price.  Credit is per room, per stay.  Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings.  Credits may not be transferred to another property.  Resort Credits do not apply to group bookings.  The coupon only covers part of the total amount of each service or amenity.  Refunds will not be issued for unused Resort Credits.

Note-Due to COVID some amounts and services have changed.

Valid Booking Dates:Now – 12/31/9999

Applicable promotions will display with your room selection. Some restrictions may apply.

Save up to 50%.(Travel Dates: Now – 12/31/2023)

Save up to 50%.

The discount is already reflected in the vacation price.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Riviera Maya

Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.

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      Iberostar Quetzal

      Destination
      Riviera Maya

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