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Riviera Maya
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Discover an artisan Mexico, that has captured by generations its history and culture in looms, paintings, clay pieces and symphonies, creating a unique marvel just in front of the Caribbean Sea that fusions a natural and artistic Mexico.

What's included

Destination
Riviera Maya Discover Riviera Maya
Xcaret Arte
All Inclusive

Carreter Chetumal – Puerto Juarez Km 282, Solidaridad  Playa del Carmen, QR 77710 MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
  • PROMOTIONS
  • BOOK NOW
Discover an artisan Mexico, that has captured by generations its history and culture in looms, paintings, clay pieces and symphonies, creating a unique marvel just in front of the Caribbean Sea that fusions a natural and artistic Mexico.
Hotel Xcaret Arte will open its doors on July 1st 2021. Its 900 suites pay tribute to great Mexican artists, and its unique concept will transform the hotel industry. Come and live art from its inception. We are Mexico, we are art.
Offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.
XCARET XAILING
In addition to our All-Fun Inclusive vacation, you can also take advantage of roundtrip ferry transportation from the Cancun Hotel Zone to Isla Mujeres with Xcaret Xailing & Veleo Catamaran.
Hotel Advisories
  • A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants: Xin-Gao, Teatro del Río & Há / Parks: Xenses, Xel-ha, Xavage, Xoximilco & Xenotes This fee is subject to change without prior notice.
  • A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Tah Xido • Chino Poblano • Encanta • Xaak This fee is subject to change without prior notice.
Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 16
Transportation
  • Cozumel International Airport: 39 miles
Property Information
  • Year Built: 2021
  • Floors: 7
  • Suites: 63
  • Total available rooms and suites: 900
Hotel Amenities
  • 24-hour front desk
  • Airport shuttle service
  • ATM/Cash machine
  • Beauty shop/salon
  • Bell staff/porter
  • Business center
  • Concierge desk
  • Conference facilities
  • Currency exchange
  • Dry cleaning
  • Elevators
  • Housekeeping – daily
  • Ice machine
  • Internet services
  • Library/Reading Room
  • Live entertainment
  • Medical Facilities Service
  • Pets allowed
  • Safe deposit box
  • Turndown service
  • Valet parking
  • Wakeup service
Wedding Services

Please contact us for Wedding Information…

Suite Ocean Front
Formerly Ocean Front Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.

The Caribbean Sea in front of you, adorned by the color palette of sunrise and moonlight. An unbeatable view from where you can see the island of Cozumel, and the infinity becomes one with the sea.

Room Amenities
  • Air conditioning
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite River
Formerly River Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.

Your stay Will be colored with bright shades due to the reflection of the sun over our emerald color river. The sound of the running water will be music to your ears.

Room Amenities
  • Air conditioning
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite Ocean View
Formerly Ocean View Suite Effective 09/23/22
Bedding: 1 King or 2 queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.

The most beautiful shades of blue will blend with the greens of the Mayan jungle and the vibrant colors of a contemporary and proudly Mexican design.

Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Swim Up Garden
Formerly Garden Swim Up Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
Contact with water will be part of your rest. A suite with private access to our pools or rivers from your terrace.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite River Spa
Formerly River Spa Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
All your senses will rest in this suite that overlooks our emerald river and has easy access to Muluk Spa, a natural and rejuvenating sanctuary.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite Garden Spa
Formerly River Spa Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
The connection with the Mayan jungle and all the benefits of this millenary culture will be available to you through the journeys of the Muluk Spa with access from your suite.
Room Amenities
  • Air conditioning
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite Garden
Formerly Garden Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
The deep green of the Mayan jungle will hug you connecting you with the most sacred of nature. A place where you feel time stops.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Junior Suite Ocean View
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
From any place of your suite, you will feel inside a natural museum that pays homage to the most endearing artistic expressions in Mexico.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite River Adultos
Formerly River Adults Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
With a view of beautiful water mirrors, this suite will immerse you in an aquatic dream come true. A refreshing stay for your body and mind.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Junior Suite Ocean Front Adultos

Bedding: 1 King bed or 2 queen beds. Room Requests are not guaranteed. They are based on availability upon check-in.

Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Swim Up Ocean Front
Formerly Ocean Front Swim Up Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
With access to bodies of water that you never imagined; this suite will take you into an aquatic play of which you will be the main character. A unique and unforgettable stay in front of the colorful Caribbean Sea.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Suite Ocean Front Adultos
Formerly Ocean Front Adults Suite Effective 09/23/22
Bedding: 1 King bed. Room Requests are not guaranteed. They are based on availability upon check-in.
From the comfort of your king size bed, you will be able to see the grandeur of the Caribbean Sea that is in front of you. Let its beauty inspire okyou at any moment of the day.
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Junior Suite River Spa
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
Your new casa will pamper you with the warmth and hospitality of our culture and the rejuvenating treatments of Muluk Spa, a Mayan-inspired sanctuary
Room Amenities
  • Air conditioning
  • Bathroom amenities
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
Swim Up Ocean Front Adults
Formerly Ocean Front Swim Up Adults Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
With access to bodies of water that you never imagined; this suite will take you into an aquatic play of which you will be the main character. A unique and unforgettable stay in front of the colorful Caribbean Sea.
Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
Jr Ocean View
Formerly Ocean View Junior Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
With access to bodies of water that you never imagined; this suite will take you into an aquatic play of which you will be the main character. A unique and unforgettable stay in front of the colorful Caribbean Sea.
Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
Jr River Spa
Formerly River Spa Junior Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
With access to bodies of water that you never imagined; this suite will take you into an aquatic play of which you will be the main character. A unique and unforgettable stay in front of the colorful Caribbean Sea.
Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
Jr Ocean Front Adultos
Formerly Ocean Front Adult Junior Suite Effective 09/23/22
Bedding: 1 King or queen bed. Room Requests are not guaranteed. They are based on availability upon check-in.
With access to bodies of water that you never imagined; this suite will take you into an aquatic play of which you will be the main character. A unique and unforgettable stay in front of the colorful Caribbean Sea.
Room Amenities
  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • TV
Onsite Dining

Apapachoa Restaurant

Have breakfast or dinner at Apapachoa, our recently opened restaurant located on the rooftop in Casa de la Paz.

Various Bars

WET BAR PIRAMIDE
WET BAR MÚSICA
CHANGARRITO
CHANGARRITO ARTISTAS
WET BAR CAYUCO
EL CAFECITO
CAFETEKA
ROOF TOP ARTISTAS
ROOF TOP DISEÑO
ROOF TOP PIRAMIDE
ROOF TOP MUSICA
SPEAK EASY
 

Various Restaurants

KIBI KIBI: YUCATAN AND LIBANESE
ARENAL:SNACK
MERCADO DE SAN JUAN:MEXICAN BUFFET
TAH XIDO:ASIAN FOOD
CHINO POBLANO:POBLANO / CHINESSE
LA CANTINA VI.AI.PY:OAXAQUEÑO
CAYUCO:MEDITERRANEAN
ENCANTA:MEDITERRANEAN
XAAK:PREHISPANIC “*additional cost**
Apapachoa : Vegan
Onsite Recreation
  • Beach
  • Bike rental
    Bikes for transportations to the nearest parks
  • General
    – Arts and Crafts
    – Cultural Activities – Workshop in the 5 houses
    – Daily Activities – Workshop in the 5 houses
    – Ecological Tours
  • Gym
  • Jacuzzi
    In rooms / SPA
  • Jogging trail
  • Nightclubs
  • Pool
  • Sauna
  • Spa
    Hidrotherapy Circuit, Flotarium, Beauty Salon, Brides Room
  • Water activities
    Water Sports – Kayak, stand up paddle
    Waterslide – RIVER
Offsite Attraction
  • City Center: 6 miles
Complimentary unlimited entrance to 9 eco-theme parks. Up to $2,900 in value with your stay.(Travel Dates: Now – 12/31/2023)

Complimentary unlimited entrance to 9 eco-theme parks. Up to $2,900 in value with your stay.

Complimentary Unlimited entrance to 9 eco-theme parks.  Up to $2,900 in value!
Guests will receive free admission & other amenities to the following theme parks and tours:
XEL-HA: All food & beverage (from Monday to Sunday)
XCARET: One meal included (from Monday to Sunday)
XPLOR: Buffet Included (from Monday to Saturday)
XENSES: Meals not included (from Monday to Saturday)
XENOTES: One meal included (from Monday to Saturday)
XOXIMILCO: One meal, beer & tequila, non-alcoholic drinks included (from Monday to Saturday)
XICHEN TOUR: Food included (from Monday to Saturday, $25USD fee )
XPLOR FUEGO: Buffet Included (from Monday to Saturday)
XAVAGE: Buffet included (from Monday to Saturday)
XCARET XAILING: Meals not included (from Monday to Sunday)
No reservations are required for Xcaret, Xplor & Xplor Fuego.

The rest of the parks & tours require reservation. No show fee apply of $25.00 USD(plus tax) per person, this will be charged to the guests who do not request a cancellation with at least 24 hours in advance.

See Guest Services or the Concierge for more information or to make reservations.

Transportation included.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Free perks – $150 credit for romantic dinner per room booked to enhance your stay.(Travel Dates: Now – 6/30/2024)

Free perks – $150 credit for romantic dinner per room booked to enhance your stay.

·   Romantic Dinner includes a 5-course meal and a bottle of Champagne held at one of the rooftops or one of the inlets, based on availability (Rooftop Casa del Diseño, Rooftop Casa de Los Artistas, Xangarrito Artistas, Caleta Kibi Kibi, Caleta Arenal, Beach Area)

·   Contact Guest Services to schedule Romantic Dinner a minimum of 24 hours in advance

·   A value of $150 per room booked can be applied towards the total cost of the experience.

·   Private Dinner Costs start at $400

·   Minimum Length of Stay:  4 Nights

·   Valid for all ALG brands

·   Valid for FIT & FIT Flex Groups (GroupEase)

·   No Blackouts

·   Valid for Charter, Land Only, and Package Reservations

·   Valid in all room categories

·   Credit not cumulative, not transferable, and unused credit will not be redeemed, nor in cash nor in other service.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Free perks – complimentary bottle of red or white wine to enhance your stay.(Travel Dates: Now – 6/30/2024)

Free perks – complimentary bottle of red or white wine to enhance your stay.

·   Complimentary Bottle of red or White Wine

·   Minimum Length of Stay:  4 Nights

·   Valid for all ALG brands

·   Valid for FIT & FIT Flex Groups (GroupEase)

·   No Blackouts

·   Valid for Charter, Land Only, and Package Reservations

·   Valid in all room categories

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Complimentary transfers included with your stay.(Travel Dates: Now – 12/31/2023)

Complimentary transfers included with your stay.

Complimentary Transfers Included

Please note:  If you are booking your reservation within three days of arrival this free transfer is not available.
Guests will receive complimentary airport transfers (airport shuttle every 30 minutes).

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Save with reduced rates.(Travel Dates: Now – 1/2/2025)

Save with reduced rates.

The discount is already included in your package price.

Valid Booking Dates:Now – 1/2/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Save with reduced rates.(Travel Dates: Now – 1/2/2025)

Save with reduced rates.

The discount is already included in your package price.

Valid Booking Dates:Now – 1/2/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Enjoy all inclusive amenities during your stay.(Travel Dates: Now – 12/31/2023)

Enjoy all inclusive amenities during your stay.

The all inclusive program includes the following:

*All hotel meals, a la carte or buffet based on restaurants in operation.
*Domestic and Imported drinks
*Concierge service
*Free Wi-Fi
*Daily eco-friendly activities
*Yoga classes (subject to availability)
*24 hour room service
*5 available workshops – Weaving, Painting, Pottery, Dance & Vegan Cuisine
Important Information:  Some restaurants/bars are exclusive for Premier Casas only.  Redemption information will be provided by the hotel at check-in.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Enjoy the Catamaran Tour by Xcaret during your stay.(Travel Dates: Now – 12/31/9999)

Enjoy the Catamaran Tour by Xcaret during your stay.

  • There will be 2 tours available:
            Xunset Lovers
  • Only on Mondays
  • At 5:35pm
  • Approximate return time at 8:30pm
                  Xunset Party
  • Only on Wednesdays & Fridays
  • At 5:35pm
  • Approximate return time at 8:30pm
  • Reservation is required in advance and needs to be made through our Guest Service team/ Butler team only once on property (to assure that the tour takes place in case of weather conditions).
  • Pick up and drop off service for guests of Hotel Xcaret México and Hotel Xcaret Arte will be available.
  • Canapés and premium open bar included during the tour.
  • A fee of $25 USD will be charged to the guests in case of no-show.
  • Comfortable beach clothing, sun hat/cap, sunglasses and chemical-free  sunblock is recommended.
  • Tour can be cancelled because of weather conditions or failure of reaching the minimum quorum (10 people).

Valid Booking Dates:Now – 12/31/9999

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Riviera Maya

Discover an artisan Mexico, that has captured by generations its history and culture in looms, paintings, clay pieces and symphonies, creating a unique marvel just in front of the Caribbean Sea that fusions a natural and artistic Mexico.

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      Xcaret Arte

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      Riviera Maya

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