Destination
Riviera Maya
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In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.

What's included

Destination
Riviera Maya Discover Riviera Maya
Xcaret Mexico
All Inclusive

Carretera Chetumal Puerto Juarez, Kilometro 282, Colonia Rancho Xcaret Playa Del Carmen, QR 77710 MEXICO

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  • Hotel Details
  • Amenities
  • Rooms
  • Dining
  • Activities
  • PROMOTIONS
  • BOOK NOW

In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.

Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.

XCARET XAILING

In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.

Location: beach
Hotel Advisories
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
Hotel Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy – Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy – Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy –This hotel cannot guarantee a spring-break-free environment.

Transfer Policy – A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information – Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Transportation
  • Cancun International Airport (CUN): 40 miles
Property Information
  • Suites: 900
Hotel Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting
  • Beachfront
  • Business services
  • Children programs
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities
  • COVID test onsite
  • Exercise gym
  • Parking
  • Pool
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
Wedding Services

Please contact us for Wedding Information…

Suite Garden

Bedding: king or 2 doubles

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 3 children, total 4.  Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.

Room Amenities
  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Pillow type
  • Safe large enough to accommodate a laptop
  • Slippers
  • Tables and chairs
Suite River

Bedding: King or 2 double beds

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults.  Children ages 0-5 stay free and children 6-17 are surcharged.

Room Amenities
  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Pillow type
  • Safe large enough to accommodate a laptop
  • Slippers
  • Tables and chairs
Swim up Garden

Bedding: 1 king or 2 double beds

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.

Room Amenities
  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Pillow type
  • Safe large enough to accommodate a laptop
  • Slippers
  • Tables and chairs
Suite Oceanview

Bedding: king or 2 doubles

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.

Room Amenities
  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Pillow type
  • Safe large enough to accommodate a laptop
  • Slippers
  • Tables and chairs
Suite Garden Spa Adults

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Suite Oceanfront

Bedding:  1 king or 2 doubles

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 3 children, 4 total. Maximum of three children through age 5 stay free with at least two adults. Children ages 0-5 stay free and children 6-17 are surcharged.

Room Amenities
  • Air conditioning individually controlled in room
  • Alarm clock
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Pillow type
  • Safe large enough to accommodate a laptop
  • Slippers
  • Tables and chairs
Suite River Spa – Adults Only

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Suite River Adults

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Suite Oceanfront Family

Bedding: king or 2 double beds

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 3 children, 4 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Suite Oceanfront Adults

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Swim Up Oceanfront Adults

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Junior Suite

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Junior Suite Spa Adults

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Junior Suite Fuego

Bedding: 1 king bed.

Bedding requests are not guaranteed.

Occupancy Limits: 3 adults, 0 children, 3 total.

Room Amenities
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV
  • Wireless internet connection
Onsite Dining

Bio

Vegan/Vegetarian restaurant.

Cantina Los Faroles

Oaxaquena’s speciality food.

Chibali

Family restaurant with international buffet.

Fuego

Italo-mexican speciality food.

Restrictions apply – exclusively for Casa Fuego guests. Adults-only.

HA’

Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection – every element surpasses the expectations of the diner.

La Trajinera

Sea and land flavors.

  • Cuisine: Seafood

Las Cuevas

Brazilian rodízio.

Las Playas

Snack and grill.

Mercado de la Merced

Traditional Mexican buffet.

Teatro del Rio

A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

Reservations required.

Various Bars/Lounges

– Lobby Bar
– Bar Pozas 1
– Bar Pozas 2
– Pool Bar
– Bar Fuego and Roof Top Bar Fuego – exclusively for Casa Fuego guests

Xin Gao

Asian cuisine.

Xpiral

The Sunday Brunch now is located at Las Cuevas restaurant.

Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.

Onsite Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling
  • Spa
  • Teen programs
  • Tennis court
  • Water activities
Offsite Attraction
  • Xoximilco: 4 miles
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
     
    – Traditional Mexican dishes in a Mexican dinner on board.
    – Not recommended for children under 12 due to late night schedule
  • Xavage: 40 miles
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
    – Lunch buffet and non-alcoholic beverages
    – Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
    – Children under 5 are not allowed
  • Xplor Fuego: 1 mile
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
    – BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
    – Access to changing rooms and lockers
  • Xenses: 1 mile
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
    – Access to changing rooms and lockers
  • Xel-ha: 4 miles

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.

    – Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)

    – Included: access to snorkeling gear, changing rooms, lockers & a towel

  • Xcaret plus: 1 mile

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    – One Lunch buffet at select restaurants

  • Xplor Park: 1 mile

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    – Lunch buffet, snacks and non-alcoholic beverages
    – Access to changing rooms and lockers
Complimentary unlimited entrance to 9 eco-theme parks. Up to $2,900 in value with your stay.(Travel Dates: Now – 12/31/2023)

Complimentary unlimited entrance to 9 eco-theme parks. Up to $2,900 in value with your stay.

Complimentary Unlimited entrance to 9 eco-theme parks.  Up to $2,900 in value!
Guests will receive free admission & other amenities to the following theme parks and tours:
XEL-HA: All food & beverage (from Monday to Sunday)
XCARET: One meal included (from Monday to Sunday)
XPLOR: Buffet Included (from Monday to Saturday)
XENSES: Meals not included (from Monday to Saturday)
XENOTES: One meal included (from Monday to Saturday)
XOXIMILCO: One meal, beer & tequila, non-alcoholic drinks included (from Monday to Saturday)
XICHEN TOUR: Food included (from Monday to Saturday, $25USD fee )
XPLOR FUEGO: Buffet Included (from Monday to Saturday)
XAVAGE: Buffet included (from Monday to Saturday)
XCARET XAILING: Meals not included (from Monday to Sunday)
No reservations are required for Xcaret, Xplor & Xplor Fuego.

The rest of the parks & tours require reservation. No show fee apply of $25.00 USD(plus tax) per person, this will be charged to the guests who do not request a cancellation with at least 24 hours in advance.

See Guest Services or the Concierge for more information or to make reservations.

Transportation included.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Free perks – $150 credit for romantic dinner per room booked to enhance your stay.(Travel Dates: Now – 6/30/2024)

Free perks – $150 credit for romantic dinner per room booked to enhance your stay.

·   Romantic Dinner includes a 5-course meal and a bottle of Champagne held at one of the rooftops or one of the inlets, based on availability (Beach Area, Hotel Special Decks, Inlet at Fuego)

·   Contact Guest Services to schedule Romantic Dinner a minimum of 24 hours in advance

·   A value of $150 per room booked can be applied towards the total cost of the experience.

·   Private Dinner Costs start at $350

·   Minimum Length of Stay:  4 Nights

·   Valid for all ALG brands

·   Valid for FIT & FIT Flex Groups (GroupEase)

·   No Blackouts

·   Valid for Charter, Land Only, and Package Reservations

·   Valid in all room categories

·   Cancellation Policy, 12 hours in advance, 100% penalty for no shows

·   Credit not cumulative, not transferable, and unused credit will not be redeemed, nor in cash nor in other service.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Free perks – complimentary bottle of red or white wine to enhance your stay.(Travel Dates: Now – 6/30/2024)

Free perks – complimentary bottle of red or white wine to enhance your stay.

·   Complimentary Bottle of red or White Wine.

·   Minimum Length of Stay:  4 Nights

·   Valid for all ALG brands

·   Valid for FIT & FIT Flex Groups (GroupEase)

·   No Blackouts

·   Valid for Charter, Land Only, and Package Reservations

·   Valid in all room categories

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Complimentary transfers included with your stay.(Travel Dates: Now – 12/31/2023)

Complimentary transfers included with your stay.

Please note,  if you are booking your reservation within three days of arrival this free transfer is not available.

Guests will receive complimentary airport transfers (airport shuttle every 30 minutes).

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Save with reduced rates.(Travel Dates: Now – 1/2/2025)

Save with reduced rates.

The discount is already included in your package price.

Valid Booking Dates:Now – 1/2/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Save with reduced rates.(Travel Dates: Now – 1/2/2025)

Save with reduced rates.

The discount is already included in your package price.

Valid Booking Dates:Now – 1/2/2025

Applicable promotions will display with your room selection. Some restrictions may apply.

Enjoy all inclusive amenities during your stay.(Travel Dates: Now – 12/31/2023)

Enjoy all inclusive amenities during your stay.

The all inclusive program includes the following:

• All hotel meals, a la carte or buffet based on restaurants in operation.
• Domestic and Imported drinks
• Concierge service
• Free Wi-Fi
• Daily eco-friendly activities
• Yoga classes (subject to availability)
• 24 hour room service
• Kids and Teens Club

Important Information:
Restaurant Ha´ is not part of the All-Inclusive plan. Some restaurants/bars are exclusive for Premier Casas only. Redemption information will be provided by the hotel at check-in.

Valid Booking Dates:Now – 12/31/2023

Applicable promotions will display with your room selection. Some restrictions may apply.

Enjoy the Catamaran Tour by Xcaret during your stay.(Travel Dates: Now – 12/31/9999)

Enjoy the Catamaran Tour by Xcaret during your stay.

  • There will be 2 tours available:
      Xunset Lovers
  • Only on Mondays
  • At 5:35pm
  • Approximate return time at 8:30pm
     Xunset Party
  • Only on Wednesdays & Fridays
  • At 5:35pm
  • Approximate return time at 8:30pm
  • Reservation is required in advance and needs to be made through our Guest Service team/ Butler team only once on property (to assure that the tour takes place in case of weather conditions).
  • Pick up and drop off service for guests of Hotel Xcaret México and Hotel Xcaret Arte will be available.
  • Canapés and premium open bar included during the tour.
  • A fee of $25 USD will be charged to the guests in case of no-show.
  • Comfortable beach clothing, sun hat/cap, sunglasses and chemical-free  sunblock is recommended.
  • Tour can be cancelled because of weather conditions or failure of reaching the minimum quorum (10 people).

Valid Booking Dates:Now – 12/31/9999

Applicable promotions will display with your room selection. Some restrictions may apply.

Book Now and take advantage of many of our promotional inclusions based on your travel dates and room categories. Limted quantities and datelines for offers.  All offers are first come first served basis.

Happy Travels

More about Riviera Maya

In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.

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      Xcaret Mexico

      Destination
      Riviera Maya

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